The Real Drivers of Attraction & Retention in UK MSPs
A practical insight report for MSP leaders on hiring, retention, hybrid working and performance — beyond salary.
The MSP hiring market has changed.
Salary inflation has slowed, but attraction and retention challenges haven’t — especially across service desk, infrastructure and cloud teams. The issue isn’t candidate volume anymore. It’s long-term fit, sustainability and clarity.
This report explores what’s really happening inside UK MSPs — and what’s actually working.
What You’ll Learn
Inside the IMT Resourcing MSP Market Insight Report:
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Why pay-led retention strategies are losing effectiveness
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How candidate expectations have shifted
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How successful MSPs are structuring hybrid working and flexibility
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Ways to improve retention without compromising SLAs or performance
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Practical steps MSP leaders can apply immediately
This is not a salary guide — it’s a real-world view of sustainable team building.
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Based on anonymised interviews with HR leaders, IT Directors, Service Desk Managers and engineers working across UK Managed Service Providers.
No theory. Just insight.
Get clear, practical insight into how MSPs are attracting and retaining talent in 2026.